1. Introduction

This document outlines the rights and responsibilities of both the client and our IT consulting company. By using our services, you indicate your agreement with these terms. These terms apply to all current and future services provided by the company.

2. Services Provided

We offer a wide range of IT consulting services including hardware support, software solutions, system design, networking, cybersecurity, cloud services, and remote technical assistance. Services may be delivered on a one-time, recurring, or project basis depending on the agreement.

Some services may include the use or recommendation of third-party software or tools. We are not responsible for third-party products or their licensing terms.

3. Client Responsibilities

Clients must provide accurate, up-to-date information required to deliver services effectively. Any delays or issues resulting from incomplete or inaccurate information are the responsibility of the client.

Clients are expected to grant necessary access to systems or infrastructure to allow us to perform agreed-upon services. This includes login credentials or administrative permissions where appropriate.

We strongly recommend that clients back up all data prior to service commencement. We are not liable for any data loss resulting from service engagement.

Clients must ensure they have valid licenses for all software in use and remain compliant with their terms.

4. Fees & Payment Terms

Fees for services may be charged on an hourly, fixed, or monthly basis depending on the service type. Specific pricing will be detailed in the service agreement or quote provided.

Invoices are typically issued upon service completion or on a recurring basis as agreed. Payment is due within the period specified on the invoice, typically 14 to 30 days.

Late payments may incur additional fees or interest as outlined in the invoice or agreement. We reserve the right to suspend services until payments are current.

Refunds are offered at the company’s discretion and generally not available for services already rendered. Cancellation policies vary by service type and should be reviewed prior to engagement.

5. Confidentiality & Data Protection

We treat all client information as confidential and do not share it with third parties without written consent, unless legally required to do so.

We take reasonable steps to protect data shared with us, including encryption, secure storage, and access controls. However, clients are responsible for securing their own environments.

We comply with applicable data protection regulations including GDPR, HIPAA (if applicable), and industry standards for privacy and information security.

6. Liability & Disclaimers

Our company is not liable for any incidental, indirect, or consequential damages including data loss, business interruption, or loss of profits arising from our services.

While we strive for excellence, we do not guarantee specific outcomes from our services. IT environments are complex and results may vary.

It is the client’s responsibility to maintain complete data backups before service engagement. We are not responsible for backup or data recovery unless explicitly agreed.

7. Intellectual Property

Clients retain full ownership of their systems, data, and materials. Any custom software, scripts, or configurations developed by us may be licensed or assigned based on the agreement.

We retain rights to any proprietary tools, templates, or frameworks we use in delivering services unless otherwise agreed in writing.

8. Termination of Services

Either party may terminate the service agreement with written notice. Standard notice is typically 15-30 days, depending on contract terms.

In the event of termination, the client agrees to pay for all services rendered up to the date of termination, including any outstanding invoices.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Updates will be posted on our website and take effect immediately upon publication.

Continued use of our services after changes are posted constitutes acceptance of the updated terms.

10. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by the laws of Canada. Any disputes arising will be resolved under these laws.

In the event of a dispute, both parties agree to pursue resolution through mediation or arbitration before initiating legal action.

11. Contact Information

If you have questions about these terms or need support, please contact us at:

Shadowsoft Solutions

techhelp@shadowsoftsolutions.com

101 ethier, Chateauguay, Quebec, Canada J6K 3R7

 

<< This page was updated Jan 11 2024 >>