🧠Frequently Asked Questions
- What services do you offer?
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We provide a wide range of IT services including hardware and software support, network design and troubleshooting, cybersecurity solutions, cloud integration, managed services, help desk support, and consulting for both short-term and long-term projects.
- Do you support both small businesses and large enterprises?
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Yes, we work with businesses of all sizes. Our services are scalable and customizable to meet the specific needs of startups, small businesses, and large organizations.
- Do you offer remote support?
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Absolutely! We offer remote desktop assistance, troubleshooting, system monitoring, and virtual consultations. Many of our services can be provided fully remotely for your convenience and safety.
- How quickly can I get IT support?
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Response time depends on the nature of the service agreement. For managed service clients, we offer guaranteed response times (SLAs). For one-time or ad hoc requests, we usually respond within a few hours.
- Is my data secure when you work on my systems?
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Yes. We follow strict confidentiality and data protection protocols, including encrypted connections, access controls, and compliance with relevant data privacy regulations.
- What are your payment options?
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We accept payments via E-Transfer, major credit/debit cards, PayPal, and in some cases, business checks. Payment details are provided on your invoice.
- What is your billing policy for hourly and fixed-price services?
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Hourly services are billed based on time tracked and rounded to the nearest 15 minutes. Fixed-price services include a clear scope and flat rate. All invoices are due within the agreed-upon payment terms, usually 14–30 days.
- Can you help with existing IT infrastructure, or only new setups?
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We can help with both! Whether you're building an IT system from scratch or need help optimizing or troubleshooting your existing infrastructure, we’re here to support you.
- How do I get started with your services?
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You can start by contacting us through our website, email, or phone. We'll schedule a free consultation to understand your needs and recommend the best path forward.
Testimonials
Since 2012 my company has had the privilege of working with Eric and the Shadowsoft team. We have received a consistently quality service, which included building our custom website, upgrades and modifications. The great service received from Shadowsoft has allowed my company to maintain its competitive edge in the industry, and grow our online sales year after year. The customer service has been excellent; a small-business family feel with big-business results. Calls and emails are returned quickly, and any issues which come up are resolved promptly. I am happy to be in business with Eric and highly recommend Shadowsoft to any existing, new, and growing companies. Thank you again Eric, our success is your success and we look forward to many more years of business together.
Adam Di Fulvio
President,
Montreal Institute of Swimming
The way this very company provides their services is outstanding - from initial request and proposal all the way to the execution and after delivery service and follow ups, it truly holds a virtuous customer satisfaction cycle to the fullest. I was personally delighted using ShadowSoft Solutions since the first try hence the reason I became a subsequent client for some of their other services. The execution was superb and no requirement was too much of a problem and I was provided exactly what I wanted. I have no hesitation recommending this company's services to any start up, small to med business and even to corporate clients!!
Ronaldo P
President
ShadowSoft Solutions helped me reinvent my website and brought it up to whole new level. My website is now up to date, modern and gives my business a fantastic presentation. I was impressed with Eric's professionalism and how well he had delivered his service in a timely manner; I highly recommend him.
Donna S
Owner
NeedleLess Electrolysis Clinic
Nous travaillons avec Eric de ShadowSoft Solutions depuis près de 4 ans.
Il nous a été référé par un collègue de travail et franchement nous sommes très heureux de l'excellent service.
Ils trouvent des solutions pour tout et ils arrivent a personnaliser vos projets sans contrainte.
C'est une compagnie très versatiles et tout est possible a des prix raisonnable.
Merci ShadowSoft Solutions!
Philippe Gouin
DSA Inc,
Distribution Silver Art
The expert work, service and support I have received while working with Shadowsoft Solutions, has been extremely beneficial to my business. As I am not the least bit "Tech savvy", Shadowsoft has made it very easy for me to communicate my ideas and provide the content. Any time I have ever had a problem, or question, or addition to my website, their response has been immediate and effective. I value the business relationship we have established, as my business continues to grow. They truly are behind you every step of the way/web.
Gerry Lantaigne
Artistic Director
The Group of Seven Outdoor Gallery
Shadowsoft are honest, do incredibly good work at very affordable rates and in a timely manner. Anyone can call me for a reference on the beautiful web you did for us and the continuing maintenance of the 3 web sites we have with you.
Erwin Schwartz
President
DDI-Heat Exchangers Inc
We are so happy with our decision to hire Shadowsoft Solutions for our graphic website design, and would like to congratulate you and your team on a job well done! Shadowsoft Solutions built us a distinct web site that was specific to our needs, and not only helped with our ideas, but proposed streamlined and different solutions. This has been a painless process from start to finish. Our site looks polished and your designers did a wonderful job converting our initial concept into a finished product. The technical back up you provide is excellent! We would recommend Shadowsoft Solutions to other companies seeking a fresh approach to web design without hesitation!